Glaskasten cares about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We will never make your data available to third parties for commercial purposes.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Web shop software
We purchase web hosting and e-mail services from VIP Internet. VIP Internet processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. VIP Internet has taken appropriate technical and organisational measures to prevent the loss and unauthorised use of your personal data. VIP Internet is obliged to maintain confidentiality on the basis of the agreement.
We make use of the services of VIP Internet for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. VIP Internet does not have access to our inbox and we treat all our e-mail traffic confidentially.
To handle (part of) the payments in our webshop we use the platform of Mollie. Mollie processes your name, address and city details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties within this framework. All the above mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie will not store your data longer than permitted by law.
We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur then you are required to provide a name and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases WebwinkelKeur can contact you to give an explanation of your review. In the case that we invite you to leave a review behind we share your name and email address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for this we have given WebwinkelKeur permission. All the above mentioned guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
If you place an order with us, it is our task to have your package delivered to you. We use the services of DPD to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence with DPD. DPD only uses this information for the purpose of executing the agreement. In the event that DPD engages subcontractors, DPD will also make your details available to these parties.
Invoicing and accounting
We use offline accounting software to keep track of our administration and accounting. Your data in our accounts are therefore not accessible to third parties.
Purpose of the data processing
General purpose of data processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we ask for your explicit consent. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website are processed with the aim of further improving our services. This information (e.g. your IP address, web browser and operating system) is not personal data.
Cooperation in fiscal and criminal investigations
In such cases, Glaskasten may be held to share your data on the basis of a legal obligation in connection with fiscal or criminal investigations by the government. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by law.
We store your data for as long as you are our client. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a forgetful request. Due to applicable administrative obligations, we are required to store invoices containing your (personal) data, which we will therefore store for as long as the applicable period of time applies. However, employees no longer have access to your client profile and documents that we have produced as a result of your order.
Under the applicable Dutch and European legislation, as a data subject you have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them. In principle, in order to prevent misuse, we will only send copies of your personal data to your e-mail address already known to us. In the event that you wish to receive the information at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of processed requests, in case of a forgotten request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in a wrong way.
Right of inspection
You always have the right to view the data that we process (or have processed) and that relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address we have on file with an overview of the processors who have this data in their possession, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data we process (or have processed) that relate to or can be traced back to you amended at any time. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the information has been adjusted to the e-mail address we have on file.
Right to restrict processing
You always have the right to limit the data we process or have processed that relate to or can be traced back to you. You can make a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address we have on file that the data will no longer be processed until you remove the restriction.
Right to transferability
You always have the right to have the data that we process or have processed relating to you or that can be traced back to you, carried out by another party. You can make a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the e-mail address we have on file with you. In all likelihood, we will no longer be able to continue providing the service in such a case, as the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In such cases, you have the right to object to the processing of your personal data by or on behalf of Glaskasten. If you object, we will immediately stop the data processing in anticipation of the processing of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Through our website, cookies are placed by the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to give access to this data. We have not allowed Google to use the obtained analytics information for other Google services.
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